Order Return Policy and Shipping
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 30 days from the date of delivery to return your items for a refund or exchange.
Conditions for Returns
- Items must be unused and in their original condition
- Items must be in their original packaging
- Proof of purchase is required
How to Return
To initiate a return, please contact our customer service team via our Contact form with your order number and reason for return. We will provide you with return instructions and a return shipping label if applicable.
Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
Contact Us
If you have any questions about our return policy, please don't hesitate to contact our customer service team via our Contact-form or email at toysrpets@yahoo.com.
Shipping
STANDARD SHIPPING: €5,00
FREE SHIPPING: All orders over €50,00
Average delivery time varies between 6 - 14 days depending on availability and location
Country of Origin
Our products are shipped from China. This may affect shipping times and potential customs duties and taxes.
Customs, Duties, and Import Taxes
For customers in the EU: Orders to the EU may be subject to VAT and customs duties depending on the destination country and order value. These costs are the customer's responsibility and are payable upon delivery, unless otherwise specified at checkout.
For customers in the USA: Important: As of August 29, 2025, all shipments to the USA are subject to customs duties and import taxes, regardless of order value. These costs are calculated based on product type, value, and country of origin. Duties and taxes are the customer's responsibility and are payable upon delivery, unless otherwise specified at checkout.
For other international customers: International customers may be charged customs duties, import taxes, and local taxes upon receipt of their package. These costs are determined by your country's customs authorities and are the customer's responsibility. We recommend checking with your local customs office for estimated costs before placing your order.
Customs Clearance
Customs clearance may take an additional 1-5 business days, depending on the destination country. We have no control over the customs process or any delays caused by customs authorities.
Tracking
You will receive tracking information via email once your order has been shipped. Please note that tracking information may take 24-48 hours to update in the system.
Delays and Lost Packages
We are not responsible for delays caused by customs authorities, weather conditions, or other circumstances beyond our control. If a package is lost in transit, please contact us within 30 days of the order date.